Frequently Asked Questions .

Current Tenant FAQ:

Do you allow Pets?

Pets are okay with a $350 Pet Deposit.

What form of payment do you accept/require?

Move in monies MUST be paid in cashiers check or money order ONLY.   An established tenant may set up online payments by using Resident Services App/Site - Rent Cafe, authorize ACH, pay in cashiers check, money order, or personal check, payable to Brockman Properties, Corp.  Please include your address on the check so it can be applied properly.  Roomates may pay in seperate checks.  NO CASH IS ACCEPTED.

Who do I pay my rent to? Where do I pay it?

Rent is made payable to Brockman Properties, Corp.
Rent may be set up online by using Resident Services App/Site - Rent Cafe, authorize ACH, mailed, dropped through office door mailbox slot or submitted in person to our staff during regular business hours. Monday through Friday 8:00 am - 5:00 pm at 3720 E. Anaheim St. Suite #201, Long Beach CA 90804.

When is Rent due?

Rent is due on the 1st of the month, regardless of move in date.  Rent will be considered late and subject to a $50.00 late fee after the 2nd of the month.

Is there a late fee for rent paid after the 1st of the month?

Yes.  A $50.00 late fee will be charged to any rent check received after the 2nd of the month.  Partial payments due to personal finance difficulties are subject to $50.00 late fees also.

I have an issue with my apartment that needs maintenance.

Please go to the Maintenance Request section of the website.

Potential Tenant FAQ:

When can a VACANT unit be viewed?

Vacant units may be viewed Monday through Friday 8:30 am – 4:30 pm.
Keys are available for pick up at our office during those times.
Our office is located upstairs in the back at 3720 E. Anaheim St. Suite #201 in Long Beach (between Termino and Redondo Ave).

Where do I get an application?

Rental Applications are available on the Rent Cafe website.

Do you allow pets?

Pets are okay with a $350 Pet Deposit.

Where do I submit my signed/completed application?

Applications must be submitted through the Rent Cafe website. Be sure that ALL corresponding paperwork has been attached to avoid any delays.

What is the application fee?

The nonrefundable application fee is $40.00 per applicant over the age of 18 and/or with different last names.

How long before I am notified if my application has been approved?

It takes approximately 24-48 hours, Monday-Friday, to process an application.  Do NOT assume your application has been denied after the expiration of 2 days.  Setbacks with your current landlord or employer may be the hold up.  Call our office during business hours to verify.

What if there is a prior eviction on my credit?

Previous evictions will result in automatic rejection.

Can I be denied because of bad credit?

Poor credit and no credit may result in denial of your application.

I filed for bankruptcy. Can I still apply?

Your bankruptcy must be filed one year prior, discharged or have good credit history since.

Can I still apply even if I haven’t given my current landlord notice?

Yes.  However since most landlords require a 30 Day Notice To Vacate, and we can only hold a vacant apartment for one week, you may possibly be paying double rent.

How long can you hold a unit for?

We can hold a unit for an approved applicant for 1 week with the security deposit paid in a cashier’s check or money order only.  You may choose not to move-in after that week, but your rent charges will begin at that point.

I am unable to move in as scheduled, can I still get my money back?

No.  The Deposit to Hold money is not refundable.  It will be applied toward all costs incurred until the next applicant moves in.

Can I move in even if my roommate is unavailable during the scheduled date?

Yes.  All applicants must sign the rental agreement at some point, but keys will be distributed only after all move-in money has been paid.

What form of payment do you accept/require?

Move in monies MUST be paid in cashiers check or money order ONLY.   An established tenant may set up online payments by using Resident Services App/Site - Rent Cafe, authorize ACH, cashiers check, money order, or personal check, payable to Brockman Properties, Corp.  Please include your address on the check so it can be applied properly.  Roommates may pay in separate checks.  NO CASH IS ACCEPTED.

Who do I pay my rent to? Where do I pay for it?

Rent is made payable to Brockman Properties, Corp. 
Rent may be set up online by using Resident Services App/Site - Rent Cafe, authorize ACH, mailed, dropped through office door mailbox slot or submitted in person to our staff during regular business hours. Monday through Friday 8:00 am - 5:00 pm at 3720 E. Anaheim St. Suite #201, Long Beach CA 90804. .

When is rent due?

Rent is due on the 1st of the month, regardless of move in date.  Rent will be considered late and subject to a $50.00 late fee after the 2nd of the month.